Returns & Exchanges

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 10 days after purchase for refund, 30 days after purchase for exchange. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Sale items marked final sale and specialty (Leather) items are not eligible for return or exchange. Shipping charges for are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective. We will gladly exchange like items and ship to you at no additional charge (applicable in the US only). 

Please note, all reduced price items are final sale, and are not eligible for return or exchange. 

Unfortunately we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from etiennemarceldenim.com will be accepted.

 

WHERE TO SHIP A RETURN OR EXCHANGE

Return Packages to:

Etienne Marcel Denim
818 S. Broadway St., #301
Los Angeles, CA 90014 US

 

HOW TO SHIP A RETURN OR EXCHANGE

You can send the merchandise back to us using any other traceable shipping method, at your expense.

Pack and seal your box securely, in the original package if possible.

Please return your package to:
Etienne Marcel Denim
818 S. Broadway St., #301
Los Angeles, CA 90014 US

Packages must be returned prepaid. We do not accept COD.

We recommend you insure the package with the shipping carrier of your choice.

 

REFUNDS TO CREDIT CARD

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

CONTACT US

9am - 5pm PST
+1.213.622.7708
contact@etiennemarcelstudio.com